About My Prints
I use a range of quality luxurious premium papers in the studio.
All papers are Museum Quality Archival Papers & Acid Free.
Canson Infinity Rag Photographique
310gsm & 210gsm It is a 100% cotton museum grade white Fine Art paper.
Pinnacle Fine Art Cotton Rag Paper- 310gsm
Premium 100% cotton rag inkjet giclee paper with a white smooth velvet texture, a beautiful traditional look and feel.
Yes I can. I can produce prints in my studio up to the size of 13x19 inches, I use a lovely Fine Art Printer to create really lovely larger premium museum grade fine art prints for me. The paper they use is a heavyweight smooth matte stock and it's only a bit lighter than the premium cotton rag stock I use in the studio. They have labs world wide and they take around 4-7 days to print the orders, once they have the design, and then send out to you directly which should make delivery to your door much quicker.
If you would like a different colour, please message me to discuss your requirements and we can work together to create your perfect print.. There is a design fee for all colour reworking: starting at £6 GBP.
If your print is a gift for someone, we can include a free gift note and a short personal message as well as wrapping it all up in a lovely glittery tissue paper. Please enter this information at the checkout and I'll hand write the message for you.
All our packaging is eco-friendly, keeping plastic to a minimum. Our sturdy envelopes and boxes ensure our prints arrive safely through the post using only recycled card and biodegradable cello wrappers. We even wrap unframed prints in recycled tissue paper, using gum tape and paper packing tape instead of plastic parcel tape.
We are after all borrowing this World from our children, so we believe their gifts should be respectful of our beautiful environment wherever possible.
Shipping
My aim is to have your order with you as soon as I can – all standard orders are dispatched within 3-5 working days. You will receive a notification email when your order has been sent.
Standard Shipping Times:
Royal Mail aims to deliver items in:
United Kingdom: 2-4 business days
Europe: 3-15 business days
North America: 5-28 business days
Australia, New Zealand and Oceania: 5-28 business days
Please note that while the shipping companies aim to deliver in the above times, shipping can be very unpredictable and it can take up to 30 working days to arrive.
First Class Special Delivery and International Tracked and International Courier options are available for all orders, please choose your shipping upgrade at checkout.
Standard Shipping doesn't include tracking so the items are not tracked, I receive a certificate of posting at the time of shipping. You can upgrade to 'Tracked' at checkout. I would recommend this if you need the item for a certain date as International Shipping can sometimes be very unpredictable
Returns
If you have changed your mind please inform me of your decision to return within 28 days of receiving your order. As soon as I receive the item back in its original condition we shall issue you a refund.
All return shipping costs are payable by the customer and I require that you obtain a proof of posting when you send your order back.
After 28 days we can accept for exchange only – return shipping and re-shipping cost are payable by the customer. Please discuss before sending, item must be in original condition and returned in its original packaging. This excludes Large Print Sizes, Personalised & custom orders.
Personalised orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email me. We understand errors can happen to us all, so I kindly offer a discount to re-print your order in this situation. Get in touch to discuss this with me.
In the unlikely event that this happens, If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide me with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. I will then replace/refund your order. If I ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from me.