Returns & Exchanges

CHANGE OF MIND:

If you have changed your mind please inform me of your decision to return within 28 days of receiving your order. As soon as I receive the item back in its original condition we shall issue you a refund.

All return shipping costs are payable by the customer and I require that you obtain a proof of posting when you send your order back.

After 28 days we can accept for exchange only – return shipping and re-shipping cost are payable by the customer. Please discuss before sending, item must be in original condition and returned in its original packaging. This excludes Personalised & custom orders.

PERSONALISED & CUSTOM ORDERS:

Personalised details should be stated at the time of placing your order. Personalised orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email me. We understand errors can happen to us all, so I kindly offer a discount to re-print your order in this situation. Get in touch to discuss this with us.

DAMAGED / FAULTY / INCORRECT:

If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide me with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. I will then replace/refund your order. If I ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.