Orders are dispatched in 3-5 days after purchase
UK Shipping is free for orders over £10
Worldwide Shipping is free on Orders over £50
Shipping will be calculated during checkout
When your order has left my studio, the approximate Royal Mail delivery estimates for standard delivery are:
UK: 2–4 working days
Europe: 3–15 working days
Outside Europe: 5-30 working days
These shipping estimates can vary according to conditions and the time of year and please note that sometimes the post is very unpredictable, especially at the moment and standard worldwide items can take up to 30 business and over to arrive.
Please upgrade to First Class, Special Delivery or Tracked during checkout if you need your parcel sooner.
All my items are made to order and if you have a problem with your order please contact me a as soon as possible.
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
Exceptions to this policy are personalised and Large items. They are both ineligible for returns.
To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.